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Privacy Policy

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Effective Date: 8th August 2026
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Yorkshire Apiaries Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email
contact@yorkshireapiaries.uk
 
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Health information (including dietary requirements, allergies and health conditions)
  • Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Marketing preferences
We collect or use the following information for service updates or marketing purposes:
  • Names and contact details
  • Addresses
  • Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
  • Names and contact details
 
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
 
Where we get personal information from
  • Directly from you
  • Via shopify, wix or social media that you have shared your information with for purposes of communicating with us.
 
How long we keep information
  • Financial & Transaction Records: HMRC requires Yorkshire Apiaries Ltd to keep financial and accounting records (such as sales history, invoices, receipts, and order logs) for 6 years from the end of the relevant financial year.
  • Customer Accounts & Order Details: For active account holders or one-off orders, we retain non-financial personal data (like delivery addresses and order notes) for as long as necessary to fulfill your order, handle warranties/returns, or manage your account. Accounts inactive for 2 years will be closed and personal data deleted or anonymised.
  • Marketing Data: If you opt in to receive our newsletter or offers, we will retain your contact details until you unsubscribe or withdraw consent. If you unsubscribe, we keep a minimal record on our suppression list to ensure we do not contact you again.
  • General Enquiries: Customer service enquiries or emails not linked to a transaction will be deleted 12 months after the query is resolved.
 
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: contact@yorkshireapiaries.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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User Responsibilities – Social Media & External Payment Providers
1. Social Media Engagement

When interacting with Yorkshire Apiaries Ltd via platforms like Facebook, Instagram, YouTube, or other social media channels, users acknowledge that:

  • Comments, messages, and interactions on public forums may be visible to others, and Yorkshire Apiaries Ltd is not responsible for third-party misuse of such content.

  • Users must follow platform guidelines and refrain from posting illegal, offensive, or misleading content on any official Yorkshire Apiaries Ltd accounts.

  • If participating in competitions, surveys, or promotions, users should review the terms and conditions provided.

  • Yorkshire Apiaries Ltd may share user-generated content (e.g., tagged posts, testimonials) with proper attribution, but users retain rights to their own content.

  • Users should check each social media platform’s privacy policy to understand how their data may be processed beyond Yorkshire Apiaries Ltd’s control.

2. External Payment Providers

Yorkshire Apiaries Ltd may offer third-party payment options such as Stripe, PayPal, or other secure payment processors. When using these services, users acknowledge that:

  • Payment transactions are securely processed outside of Yorkshire Apiaries Ltd’s direct control and are subject to the privacy and security policies of the payment provider.

  • Refunds, disputes, and transaction issues should be addressed directly with the payment provider where applicable, though Yorkshire Apiaries Ltd will assist where possible.

  • Users are responsible for ensuring they provide accurate billing and transaction details to avoid delays or processing errors.

  • Yorkshire Apiaries Ltd is not liable for data breaches or errors occurring within third-party payment platforms, though it ensures compliance with secure integration practices.

3. General User Conduct & Data Protection

  • Users must not share sensitive financial information (such as card details) over email or direct messages with Yorkshire Apiaries Ltd.

  • Any suspicious activity or potential fraud related to payments or social media interactions should be reported immediately.

  • Users should review privacy settings on social media platforms and payment accounts to manage their own data security effectively.

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