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Refund Policy

Booking, Cancellation & Refund Policy

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1. Experience Days & Practical Courses

PAYMENT & CANCELLATION POLICY

1. Payment & Booking

Full Payment: The total event fee (£75.00) is due in full at the time of booking to secure your place.

 

2. Cancellations by You If you need to cancel or reschedule your booking, your refund or transfer eligibility depends on how much notice you provide:

  • 7 Days or More Notice: Eligible for a 100% refund or a free date transfer.

  • 3 to 7 Days Notice: Eligible for a 50% refund. Alternatively, you may choose to transfer your booking to a new date free of charge.

  • 48 Hours or Less Notice (including missing the mandatory safety briefing or no-shows on the day): 0% refund. However, your booking can be rescheduled to a future date (up to a maximum of 2 reschedules per booking). Subsequent cancellations or missed dates will forfeit all fees paid.

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3. Cancellations & Rescheduling by Us (Weather & Apiary Conditions)

Weather Policy: Beekeeping requires safe weather conditions (temperatures generally above 15°C with no heavy rain or high winds). If bad weather prevents hive openings, we will aim to notify you at least 24 hours in advance to reschedule.

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Biosecurity & Unforeseen Closure: In the event of an official apiary shutdown (e.g., disease control, statutory pest notices) or other unforeseeable issues, we will notify you as soon as possible to reschedule.

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Refund Guarantee: If we must cancel due to weather or apiary closures and a mutually agreeable replacement date cannot be found, you will receive a 100% full refund of all fees paid.

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2. Honey & Hive Product Sales

  • Perishable Goods: Due to the food-grade nature of honey and hive products, all sales are final once opened.

  • Damaged or Faulty Items: If a jar or container is damaged, leaking, or faulty upon collection or delivery, please notify us within 48 hours with photographic evidence to receive a full replacement or refund.

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3. Hive Management & Extraction Services

  • Service Deposits: Deposits or retainer fees paid toward contracted hive management, consultation callouts, or seasonal extraction bookings are non-refundable once the date has been locked into our calendar.

  • Management Plan Cancellations: Cancellations for ongoing 6 or 12-month hive management contracts are subject to the specific termination notice periods outlined in your master Service Agreement.

  • Low-Yield Extraction: As outlined in the Extraction Terms, setup fees (£30.00) apply regardless of honey yield if frames are processed; refunds are not issued for poor seasonal crop yields or heavily crystallized frames.

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